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Private research university and medical center

Representation of a private research university and medical center in a major outsourcing transaction under which the university will outsource the call center for its medical center to an affiliate of a multinational computer technology company. In addition to being the university’s first major outsourcing arrangement, this transaction is also significant because the university has committed to spend approximately $42 million over the six-year term and views it as an initial phase for more outsourcings in the future.