Top 4 Firm for Client Service Excellence

May 1, 2023

Each year, the BTI Consulting Group surveys top legal decision makers at major companies to determine which law firms provide the best client service. The annual survey is the gold standard for measuring client service excellence. And in 2023, McGuireWoods ranks among the very best, earning a No. 4 overall ranking in BTI’s Client Service A-Team report.

The rankings are based on unprompted feedback from corporate counsel at companies — ranging in size from $1 billion in revenue to the largest companies in the world — who identified 241 law firms for possessing attributes that drive superior client relationships. The top firms are named to BTI’s Client Service 30 list.

McGuireWoods was rated “Best of the Best” in 10 key performance areas. The firm earned top marks for providing practical and customized solutions, commitment to help, client focus, value for the dollar, keeping clients informed and anticipating client needs, among other attributes.

“Top legal decision makers report McGuireWoods is relentless in improving their client service,” said Michael B. Rynowecer, president and founder of BTI. “The firm seeks ongoing feedback, works to share their industry knowledge, and is always reaching out with new perspectives on issues as they arise.”

Clients praised the firm for its capabilities and responsiveness in interviews with BTI researchers.

“Clients’ recognition of the firm’s increased effectiveness in providing both practical solutions and value for the dollar shows McGuireWoods’ commitment to day-to-day client needs,” the BTI report states.

McGuireWoods has earned a place on BTI’s Client Service A-Team for 11 consecutive years and 17 times overall since the survey’s inception. The firm has become a mainstay because of its focus on excellence and ability to handle clients’ most complex legal matters.

McGuireWoods Chairman Jonathan Harmon said the BTI client service ranking is a testament to the quality of the firm’s work and the dedication of lawyers and professional staff.

“World-class client service does not happen unless all of us lower our shoulder and go above and beyond the call of duty to deliver great results,” Harmon said. “This recognition says that companies around the world see us as one of the very best at it.”