McGuireWoods once again ranked among the elite law firms for client
service, with the firm among the “Best of the Best” for activities most
important to corporate counsel in BTI Consulting’s 2020 “Client Service
It marks the 14th time McGuireWoods has ranked among the top 30 in BTI’s
annual survey of law firm performance — the gold standard for measuring
client service excellence. The report is based on feedback from top legal
decision makers at companies with revenue of $1 billion or more.
In addition, McGuireWoods was one of only six firms to earn a top rating
for “client investment,” which BTI described as activities that “provide
the highest levels of differentiation for law firms.” They include
understanding clients’ businesses, client focus, providing value for the
dollar and commitment to help.
“Clients tell BTI the firm is willing to make its attorneys available 24/7
and puts clients’ needs front and center,” BTI wrote. “McGuireWoods’ level
of responsiveness and willingness to put the client first identify them as
a client service giant.”
BTI added: “Clients also recognize McGuireWoods as an innovative thinker,
willing to think outside the box, to stay ahead of changes in their
industry. The firm’s deep industry and business understanding are strong
drivers behind their client service leadership, topped off by a team
In interviews with BTI, clients lauded McGuireWoods for its commitment to
providing superior service.
“We are incentivized to use them early in the process,” one client said.
“They truly understand our business and walk hand in hand with us. They
also leverage their people to meet our legal needs in a variety of
locations without any internal conflicts.”
McGuireWoods Managing Partner
J. Tracy Walker IV said the recognition from BTI is a reflection of the firm’s intense focus
on client service excellence.
“We know clients count on us to understand their business goals and
assemble talented teams to help them achieve their objectives,” Walker
said. “It is rewarding to know our clients appreciate our lawyers’
BTI’s findings are based on in-depth interviews with more than 350 top
legal decision makers at Fortune 1,000 companies. The top-rated firms
comprise the “Client Service 30.”