Scott Oostdyk and Angie Zimmern.
A groundbreaking initiative that makes legal services more accessible to
low-income Charlotte residents will continue expanding thanks to a pro bono
collaboration led by McGuireWoods, Bank of America, Duke Energy, Wells
Fargo, Moore & Van Allen, and Husqvarna.
The Charlotte Triage project marked its second anniversary Oct. 1, 2020,
with virtual CLE training sessions attended by more than 350 legal and
other professionals. Later that evening, the Pro Bono Institute formally
honored Charlotte Triage with the
2020 Corporate Pro Bono Partner Award during PBI’s virtual awards gala. The national award recognizes innovative
pro bono partnerships between law firms, in-house legal departments and
public interest organizations.
Charlotte Triage supports Legal Aid of North Carolina-Charlotte and the
Charlotte Center for Legal Advocacy by enabling the legal aid organizations
to outsource work to private-practice lawyers and in-house counsel for
eviction defense, healthcare enrollment, criminal record expunctions and
human trafficking. In its third year, the program will expand to assist
individuals with driver’s license restorations and access to Social
Security benefits. In addition, Triage volunteers continue to help families
impacted by the COVID-19 crisis by negotiating rent forgiveness for those
forced to shelter in motels during the pandemic.
“I’m proud to say that Charlotte Triage, through the work of our dedicated
volunteers, has made a tremendous impact on the lives of hundreds of
citizens of our city in the past two years, and the impact of the work
continues to grow,” said David Leitch, global general counsel of Bank of
America, who addressed volunteers before the Oct. 1 CLE sessions began.
Charlotte Triage grew out of a first-of-its-kind pro bono initiative
launched in 2017 that made Richmond, Virginia, the first U.S. city to
outsource legal aid matters in 12 practice areas.
Scott Oostdyk, McGuireWoods’ pro bono partner liaison, played a lead role developing
Richmond Triage. He and Leitch led the effort to expand the project to
Charlotte. McGuireWoods pro bono director
Angie Zimmern co-leads the management committee that oversees Charlotte Triage’s
day-to-day operations. Since the inception of Charlotte Triage, the program
has trained more than 400 volunteers to provide pro bono services to legal
The national honor from the Pro Bono Institute is the latest recognition
Charlotte Triage has earned for exemplary pro bono service. The Mecklenburg
County Bar presented Charlotte Triage with its “Collaborative Pro Bono Project Award” in 2019 and the North Carolina State Bar honored Charlotte Triage with
its “Outstanding Pro Bono Collaborative Service” award in 2020. PBI invited
Charlotte Triage leaders to lead a panel, “Building a Second Ring of Legal
Aid: Triage Pro Bono” at its 2019 conference, explaining how others can
build their own Triage programs.
“We are grateful for the outpouring of support from volunteer lawyers and
legal professionals who have committed time to helping our neighbors with
critical legal needs,” said Zimmern. “Those needs will continue to grow as
a result of the COVID-19 crisis, making Charlotte Triage more important